Katherine Austen is Dr Justine’s extraordinary assistant. She helps with coordinating patient care in and out of appointments.

She is a personal trainer by background, and has a decade of experience in health care.

Katherine also runs her own Support Coordinator business, Our Collective Connections.

Dr Justine works here on Thursdays. This is a specialist care centre with various paediatrics and adult specialists.

More information on Randwick Specialists.

Dr Justine works here on alternate Mondays. This is her good friend’s GP practice that has many great GPs who care for children well (and adults too). They also have various paediatric and adult specialists doing sessions there.

More information on Annandale General Practice.

Dr Justine usually offers Telehealth reviews for her current patients where appropriate.

These are usually on Mondays and Fridays, and are booked through the clinics that Dr Justine sees them at.

This is the Support Coordination business Katherine is running.

More information to come.

Over the years, Dr Justine has worked with many allied health members. There had been some that has shined with their neuroaffirming and strengths-based approach to care.

Dr Justine and Katherine are more than happy to discuss this with you at your appointment.

When to Seek Immediate Help

Call emergency services or attend an emergency department if:

• there is risk of harm to yourself or others

• a child is unsafe or at risk

• there is a serious medical concern

• you feel unable to cope or stay safe

AUSTRALIA

If you or someone else is in immediate danger, call emergency services immediately.

Immediate Emergency

• All states: Dial 000

• If unable to speak: Dial 106 (TTY) or use the Emergency+ app

You can also attend the nearest hospital emergency department.

Mental Health Crisis Support (24/7)

• Lifeline Australia Call: 13 11 14 Website: www.lifeline.org.au Text: Yes (via 0477 13 11 14) Online chat: Available

• Suicide Call Back Service Call: 1300 659 467 Website: www.suicidecallbackservice.org.au Text: Not available Online chat/video: Available

• Kids Helpline (ages 5–25) Call: 1800 55 1800 Website: www.kidshelpline.com.au Text/Webchat: Available

• Beyond Blue Call: 1300 22 4636 Website: www.beyondblue.org.au Online chat: Available

Child Protection & Family Safety

• NSW Child Protection Helpline Call: 132 111 (24/7)

• NSW Department of Communities and Justice Website: www.dcj.nsw.gov.au

• 1800RESPECT Call: 1800 737 732 Website: www.1800respect.org.au Text: Yes (via 0458 737 732) Online chat: Available

• MensLine Australia Call: 1300 78 99 78 Website: www.mensline.org.au Online chat: Available

Health Advice & Urgent Care

• Healthdirect Australia (24/7 medical advice) Call: 1800 022 222 Website: www.healthdirect.gov.au Online symptom checker: Available

• Local Emergency Department Attend your nearest hospital for urgent medical concerns.

Parenting & Carer Support

• Parent Line NSW Call: 1300 1300 52

• Carer Gateway Call: 1800 422 737 Website: www.carergateway.gov.au Online chat: Available

OVERSEAS

Immediate Emergency Numbers:

• New Zealand: 111

• United States/Canada: 911

• United Kingdom/Ireland: 999 or 112

• European Union: 112 (works across most countries)

If unsure, dial the local emergency number or go to the nearest hospital emergency department.

Additional Support:

• Contact the Australian embassy or consulate if required

• For international mental health helplines: www.opencounseling.com/suicide-hotlines

IMPORTANT NOTES

• This website and practice do not provide emergency services

• Telehealth or email is not suitable for urgent or crisis situations

• Always prioritise immediate in-person help in emergencies

Contact us

For non-urgent concerns, please contact the practice you see Dr Justine in using the details on this website.

Thank you for coming to see Dr Justine.

You will need a GP referral addressed to Dr Justine Noble at the clinic you would like to see her at.

Katherine will contact you with a Welcome Questionnaire to complete. Please complete this as soon as you can and return it, together with any previous reports you would like to share.

The clinic or Katherine will contact you to confirm your appointment. Please note the wait time. Please see below for important information, especially the Infection Precaution and Cancellation Policy.

Dr Justine kindly asks if your child or you have any symptoms of infections, to please not attend a face-to-face appointment. Please inform the clinic staff or Katherine for either a direct swap to telehealth appointment at the same time or a reschedule of the face-to-face appointment.

Other than due to infections (as above), a minimum of 7 days’ notice is required to cancel or reschedule your appointment.

This is to ensure we have time to fill your cancelled appointment slot as Dr Justine is booked out months in advance and has had to close her books to new patients.

The clinic or Katherine will contact you to confirm your child’s appointment. Please reply to confirm within the day, or the appointment slot will be given away.

Less than 7 days’ notice will incur a $170 non-rebate-able fee which must be paid to secure the new appointment.

Less than 24 hours’ notice or not turning up to a confirmed appointment will incur the full fee of the length of the appointment booked.

Dr Justine updates her fee schedule as per the government inflation rate. Please ensure you have seen, approved and signed the most up to date fee schedule each year before your appointment.

The clinics will require that all outstanding payments be finalised before your child can be seen at a review.

Dr Justine uses AI for scribing and drafting reports for all appointments. Please ensure you have seen, approved and signed the permission form for this before your appointment. You will only have to do this once.

1. Commitment to Child Safety This medical practice is committed to the safety, wellbeing, and best interests of all children and young people. We aim to provide a safe, respectful, and supportive environment for all patients and families.

2. Zero Tolerance for Harm We have zero tolerance for child abuse, neglect, or exploitation. All concerns regarding the safety or wellbeing of a child are taken seriously and acted upon promptly.

3. Rights of Children and Young People We recognise that children and young people have the right to:

• feel safe at all times

• be listened to and taken seriously

• be treated with dignity and respect

• participate in decisions affecting their care where appropriate

We support children to express their views and will respond appropriately to disclosures or concerns.

4. Safe and Inclusive Environment We aim to provide a safe and inclusive environment by:

• maintaining professional boundaries at all times

• supporting the presence of a parent, guardian, or appropriate adult where required

• respecting cultural, developmental, and individual needs

• ensuring culturally safe care, including for Aboriginal and Torres Strait Islander children

5. Staff Screening and Training All practitioners and staff are expected to:

• hold a valid Working With Children Check where required

• comply with professional and legal obligations

• maintain appropriate professional boundaries

• undertake relevant child safety awareness

6. Mandatory Reporting Obligations Practitioners in this practice are mandatory reporters under New South Wales law, including obligations under the Children and Young Persons (Care and Protection) Act 1998.

This means that if there are reasonable grounds to suspect that a child or young person is at risk of significant harm (ROSH), we are legally required to make a report to the appropriate authority.

• A reasonable suspicion does not require proof

• Reports may be made to the NSW Child Protection Helpline or other authorised channels

• Reporting may occur without consent and without prior notice

If a child is believed to be in immediate danger, emergency services (000) may be contacted.

7. What This Means for Families If concerns about a child’s safety or wellbeing arise:

• we may ask questions to clarify concerns

• we will document relevant information in the clinical record

• we may share information with child protection or other authorised agencies

We will aim to be transparent where it is safe and appropriate to do so. In some circumstances, this may not be possible.

8. Information Sharing and Confidentiality While we respect patient confidentiality, information may be disclosed without consent where required or authorised by law for the protection of a child or young person.

Information may be shared with:

• child protection authorities

• healthcare providers

• law enforcement or other relevant agencies

9. Good Faith Reporting and Legal Protections Reports made in good faith in accordance with legal obligations are protected under New South Wales law. Practitioners are required to prioritise child safety when making such reports.

10. Documentation Concerns, observations, and actions taken in relation to child safety are documented in accordance with professional and legal standards.

11. Consequences of Non-Compliance (Practitioner Obligations) Failure by a practitioner to comply with mandatory reporting obligations may result in:

• legal consequences under New South Wales law

• investigation by regulatory authorities

• professional disciplinary action by the Australian Health Practitioner Regulation Agency and/or the Health Care Complaints Commission

• potential impact on registration and ability to practise

12. Limitation of Liability To the extent permitted by law, this practice is not liable for disclosures of information made in good faith in compliance with mandatory reporting obligations.

13. Governing Law This statement is governed by the laws of New South Wales, Australia.

14. Severability If any provision of this statement is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15. Continuous Improvement We are committed to maintaining and improving child-safe practices and responding to emerging best practice standards.

Contact us

If you have concerns about the safety or wellbeing of a child, please contact the practice or relevant authorities.

1. Purpose This Telehealth Policy outlines the terms under which telehealth services are provided by this medical practice. It is designed to ensure safe, appropriate, and legally compliant delivery of care via telephone or video consultation.

2. Definition of Telehealth Telehealth refers to the provision of healthcare services remotely using telecommunications technology, including telephone and video consultations.

3. Nature and Limitations of Telehealth You acknowledge and agree that telehealth consultations:

• may be limited compared to in-person consultations

• do not allow for physical examination where clinically required

• may not be suitable for all medical conditions

• may be affected by technical issues (e.g. connectivity, audio/video quality)

The practitioner will determine whether telehealth is appropriate and may recommend an in-person consultation where necessary.

4. Suitability of Telehealth Telehealth is not appropriate for all clinical situations. It may be unsuitable where:

• a physical examination is required for safe assessment

• there are complex, acute, or deteriorating medical concerns

• there are safeguarding or environmental concerns

• communication is impaired or unclear

• other reasons as per the practitioner’s opinion

The practitioner will assess suitability on a case-by-case basis and may require an in-person consultation.

5. Identity and Location Verification At the commencement of each telehealth consultation, reasonable steps will be taken to:

• verify the patient’s identity

• confirm the patient’s current physical location

This is necessary to ensure safe care and enable appropriate response in the event of an emergency.

6. Clinical Decision-Making and Reliance on Information All clinical decisions made during telehealth consultations are based on the information available at the time. You agree to provide accurate, complete, and up-to-date information.

You acknowledge that incomplete, inaccurate, or misleading information may affect clinical decision-making, diagnosis, and outcomes.

The practitioner reserves the right to:

• decline or discontinue a telehealth consultation

• require an in-person review

• refer you to another provider or emergency service where appropriate

7. Patient Responsibility and Compliance You agree to:

• follow medical advice provided

• seek clarification if instructions are unclear

• obtain and inform the practitioner of all requested information, including measurements

• accept and fulfil payments for the other services that is required for the information requested

• arrange recommended follow-up or in-person review where advised

Failure to do so may impact clinical outcomes.

8. No Guarantee of Outcome No guarantee, warranty, or representation is made regarding the outcome of any medical advice, assessment, or treatment provided via telehealth. Clinical outcomes vary between individuals.

9. Emergency Situations Telehealth services are not appropriate for emergencies. If you are experiencing a medical emergency, you must call 000 or attend the nearest emergency department immediately.

10. Safeguarding and Child Protection This practice complies with mandatory reporting obligations under New South Wales law. If concerns arise regarding the safety or wellbeing of a child or vulnerable person during a telehealth consultation, appropriate action may be taken, including reporting to relevant authorities.

11. Privacy and Confidentiality Telehealth consultations are conducted in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

While reasonable steps are taken to ensure secure communication:

• electronic transmission of information carries inherent risks

• complete confidentiality cannot be guaranteed

You are responsible for ensuring that you are in a private and appropriate environment during the consultation.

12. Consent By making, confirming, and/or attending a telehealth appointment, you acknowledge and agree that:

• you have read and understood this Telehealth Policy;

• you have had the opportunity to ask questions and seek clarification;

• you provide informed consent to receive healthcare services via telehealth; and

• you accept the limitations, risks, and conditions outlined in this policy.

• consent to the collection and use of your personal and health information as described in the Privacy Policy

For patients under 18 years, consent must be provided by a parent or legal guardian unless the patient is assessed as having capacity to consent.

13. Technical Requirements and Responsibilities You are responsible for:

• ensuring access to a suitable device and internet/phone connection

• maintaining the security of your device

• ensuring your contact details are current

The practice is not responsible for:

• technical failures outside its control

• interruptions to the consultation caused by connectivity issues

14. Contingency Planning If a telehealth consultation is interrupted due to technical failure:

• the practice will attempt to reconnect

• if unsuccessful, alternative arrangements (e.g. telephone or rescheduled consultation) will be made

• if there are safety concerns, you may be directed to seek urgent in-person care

15. Prescribing and Investigations Prescriptions, referrals, and investigations may be issued at the practitioner’s discretion and in accordance with applicable laws and professional guidelines.

Certain medications, including controlled substances, and some clinical situations may require an in-person consultation.

16. Clinical Documentation and Communication Telehealth consultations are documented to the same standard as in-person consultations.

Clear advice, follow-up plans, and safety-netting instructions will be provided and, where appropriate, documented in writing.

17. Practitioner Obligations Practitioners providing telehealth services will:

• practise within their professional scope and standards

• comply with applicable guidelines issued by the Medical Board of Australia

• determine the appropriateness of telehealth on a case-by-case basis

18. Fees and Billing Telehealth consultations incur fees equally to in-person consultations.

You agree to:

• pay all applicable consultation fees

• be responsible for any gap payments not covered by Medicare or NDIS

Cancellation policies apply equally to telehealth appointments.

19. Recording of Consultations Telehealth consultations must not be recorded by patients or third parties without the prior written consent of the practitioner.

Unauthorised recording may result in termination of services and may be subject to legal action where permitted by law.

20. Communication Outside Consultations Telehealth does not replace ongoing clinical care. Email or messaging is not appropriate for urgent medical concerns and should not be relied upon for clinical advice.

21. No Continuity of Care Guarantee Telehealth consultations do not constitute ongoing monitoring or continuous care unless explicitly agreed. You are responsible for arranging appropriate follow-up care.

22. Limitation of Liability To the maximum extent permitted by law, and without limiting any rights under the Australian Consumer Law, the practice excludes liability for any loss or damage arising from:

• the use of telehealth services

• limitations inherent in remote consultations

• inability to perform physical examination

• delays in diagnosis or treatment

• reliance on patient-provided information

• technical failures or communication errors

23. Indemnity To the extent permitted by law, you agree to indemnify and hold harmless the practice and its practitioners from any claims, loss, or liability arising from:

• inaccurate or incomplete information provided by you

• failure to follow medical advice

• misuse of telehealth services

24. Governing Law This policy is governed by the laws of New South Wales, Australia. Any disputes arising from telehealth services are subject to the exclusive jurisdiction of the courts of New South Wales.

25. Time Limitation on Claims To the extent permitted by law, any claim arising from telehealth services must be commenced within 12 months of the relevant consultation.

26. Severability If any provision of this policy is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

27. Changes to This Policy This Telehealth Policy may be updated from time to time. Continued use of telehealth services constitutes acceptance of any updated terms.

Contact us

For enquiries regarding telehealth services, please contact the practice you see Dr Justine in using the details provided on this website.

All patients of Dr Justine is strongly encouraged to sign a consent form regarding using electronic communication for medical information.

Here is a copy of the consent form:

Consent for Electronic Communication

Dr Justine Noble and her team may use electronic communication methods including email, SMS/text messaging, patient portals, electronic forms, and other digital communication methods to communicate with patients and families regarding clinical care and administrative matters.

These communications may include:

• appointment information

• invoices and receipts

• referrals

• prescriptions

• pathology/radiology requests

• medical reports and correspondence

• developmental, behavioural, mental health, educational, or disability-related information

• other sensitive health information

Risks of Electronic Communication

While reasonable steps are taken to protect privacy and security, electronic communication carries risks including but not limited to:

• accidental sending to an incorrect recipient

• interception during electronic transmission

• unauthorised access to email accounts or devices

• compromised passwords or hacked accounts

• access by other household members or workplace administrators

• data storage by third-party email providers or cloud services

• delayed, failed, corrupted, or incomplete delivery

• loss of confidentiality once information reaches the recipient’s email account or device

No electronic communication system can be guaranteed to be completely secure.

Parent/Guardian Acknowledgement

I acknowledge and understand that:

1. Electronic communication may involve transmission of sensitive health information.

2. Email and electronic communication are not guaranteed to be secure.

3. Any email address, phone number, or electronic contact method that I provide to the practice, or request the practice to use, is authorised by me for communication from Dr Justine Noble and her team.

4. I am responsible for ensuring:

• my email account is secure,

• my passwords are protected,

• my devices are appropriately secured,

• and unauthorised persons do not access my communications.

5. I understand that workplace, school, shared family, or other third-party email accounts and devices may not be private.

6. I understand that once information is sent to the contact details I have provided or requested the practice to use, confidentiality may be outside the control of Dr Justine Noble and her team.

7. I consent to receiving medical correspondence and sensitive health information electronically unless I withdraw this consent in writing.

8. I understand that the practice may decline to send particularly sensitive information electronically at any point.

9. I understand that electronic communication must not be used for medical emergencies or urgent clinical concerns.

10. I understand that electronic communications may become part of the patient’s medical record.

11. I understand that it is my responsibility to notify the practice if my contact details change or are no longer secure.

Withdrawal of Consent

I understand that I may withdraw or modify this consent at any time by notifying the practice in writing. Withdrawal of consent will apply prospectively and not to communications already sent.

Consent

I confirm that:

• I have read and understood this form,

• I have had the opportunity to ask questions,

• and I consent to electronic communication as outlined above.

1. Purpose This Privacy Policy outlines how Dr Justine Noble, Noble Kids, Randwick Specialists, and Annandale General Practice collects, uses, discloses, and stores personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect We may collect:

• Identifying information (name, date of birth, contact details)

• Health information (medical history, assessments, diagnoses, reports)

• Medicare and private health insurance details

• Referrer and treating practitioner details

• Emergency contact information

• Website usage data (IP address, cookies, analytics)

Health information is considered sensitive information and is afforded a higher level of protection under law.

3. How We Collect Information Information is collected:

• Directly from you or your parent/guardian

• During consultations (in-person or telehealth)

• From referrals and other healthcare providers

• Through website forms and communications

• Via automated technologies (cookies, analytics tools)

4. Why We Collect Information We collect, use, and disclose information to:

• Provide medical care and clinical services

• Communicate with you and relevant providers

• Manage billing and administrative processes

• Meet legal and regulatory obligations

• Improve services and website performance

5. Disclosure of Information Your information may be disclosed to:

• Healthcare providers involved in your care

• Pathology, imaging, and diagnostic services

• Medicare, insurers, and government agencies

• IT and administrative service providers

• Regulatory bodies or courts where required by law

• Child protection authorities where mandatory reporting obligations apply

We do not sell personal information.

6. Anonymity and Pseudonymity Where lawful and practicable, you may interact with us anonymously or using a pseudonym. However, this is generally not possible when providing medical care, as accurate identification is required for safe treatment.

7. Consequences of Not Providing Information If you do not provide necessary personal or health information, we may be unable to:

• provide appropriate medical care

• process referrals or reports

• complete billing or Medicare claims

8. Direct Marketing We do not use personal information for direct marketing without consent. If this changes, you will be provided with an option to opt out of receiving such communications.

9. Storage and Security We take reasonable steps to protect personal information, including:

• secure electronic medical record systems

• password protection and access controls

• staff confidentiality obligations

• secure cloud-based storage systems

Under the Notifiable Data Breaches (NDB) scheme, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) if a data breach is likely to result in serious harm.

10. Overseas Disclosure Some data may be stored or processed by cloud service providers located overseas. We take reasonable steps to ensure such providers comply with privacy obligations equivalent to Australian law; however, these providers may be subject to foreign laws.

11. Website, Cookies and Analytics This website may use cookies and third-party analytics tools (such as Google Analytics) to:

• understand website usage

• improve functionality and user experience

These tools may collect non-identifiable information including browser type, pages visited, and session duration.

12. Access and Correction You may request access to your personal information and request corrections. Requests must be made in writing. We will respond within a reasonable timeframe. Fees may apply where permitted by law.

13. Children and Consent For patients under 18 years, consent is obtained from a parent or legal guardian unless the patient is assessed as having capacity to consent (mature minor). We handle children’s information with additional care and in accordance with legal obligations.

14. Retention of Records Medical records are retained in accordance with NSW legal requirements and professional standards.

15. Complaints Process If you have concerns about how your information is handled:

1. Contact the practice or Dr Justine's team in writing

2. We will respond within a reasonable timeframe (generally within 30 days)

If unresolved, you may contact: Office of the Australian Information Commissioner (OAIC)

16. Changes to This Policy This policy may be updated periodically. The latest version will be available on this website.

Contact us

For privacy enquiries, please contact either the practice you see Dr Justine in or her team using the details provided on this website.

1. Purpose This Complaints Policy sets out how this medical practice manages complaints in a fair, transparent, timely, and consistent manner. We are committed to high-quality care and use feedback to improve safety and service delivery.

2. Principles We will:

• treat all complainants with respect and courtesy

• handle complaints impartially and in good faith

• maintain confidentiality in accordance with the Privacy Act 1988 (Cth)

• ensure that making a complaint does not adversely affect access to care

• provide clear reasons for decisions and outcomes

3. What Is a Complaint? A complaint is any expression of dissatisfaction about our services, including:

• clinical care

• communication

• administrative processes

• fees and billing

• access to services

4. How to Make a Complaint Complaints may be made by:

• speaking with a staff member

• contacting the practice by phone

• submitting a complaint in writing (email or letter)

We encourage complaints to be made as soon as practicable.

5. Information to Include To assist us in addressing your complaint, please provide:

• your name and contact details

• the patient’s name (if different)

• a description of the concern

• relevant dates and details

• the outcome you are seeking

6. Acknowledgement We will acknowledge receipt of your complaint within 2–5 business days.

7. Assessment and Investigation Complaints are reviewed by the designated complaints officer or appropriate practitioner. We may:

• review clinical records

• seek information from relevant staff

• request additional details from you

Investigations will be limited to matters reasonably related to the complaint.

8. Response Timeframes We aim to provide a response within 14–30 days. Where delays occur, we will provide an update and revised timeframe.

9. Outcomes Outcomes may include:

• explanation or clarification

• apology where appropriate

• corrective actions

• service or process improvements

Any response provided does not constitute an admission of liability.

10. Serious Concerns and Immediate Action Where a complaint raises concerns about patient safety or serious incidents, immediate steps may be taken to ensure safety, including escalation to appropriate authorities.

11. Open Disclosure Where appropriate, we are committed to open disclosure principles, including providing information about adverse events in a timely and respectful manner.

12. Children and Representatives Complaints may be made by a parent, guardian, or authorised representative. We will take reasonable steps to confirm authority to act on behalf of the patient.

13. Accessibility and Support We can assist with making a complaint, including access to interpreters or support persons where reasonably required.

14. Confidentiality and Privacy Complaints are handled confidentially. Information will only be used or disclosed as necessary to investigate and resolve the complaint, or as required by law.

15. Record Keeping and Quality Improvement Complaints are documented in a complaints register and retained in accordance with legal requirements. De-identified information may be used for quality improvement.

16. Unreasonable Conduct We may limit or refuse to investigate complaints that are:

• vexatious or not made in good faith

• abusive, threatening, or unreasonable

We will act reasonably and proportionately in applying this clause.

17. Timeframe for Lodging Complaints Complaints should be made within a reasonable period of the relevant event. Delays may affect our ability to investigate.

18. External Complaints If you are not satisfied with our response, you may contact:

• Health Care Complaints Commission (HCCC) Phone: 1800 043 159 Website: www.hccc.nsw.gov.au

• Australian Health Practitioner Regulation Agency Website: www.ahpra.gov.au

19. No Impact on Care Making a complaint will not affect your access to care.

20. Communications We will nominate a contact person for your complaint. Our written response represents our position based on the information available at the time.

21. Governing Law This policy is governed by the laws of New South Wales, Australia.

22. Severability If any part of this policy is found to be invalid or unenforceable, the remaining provisions will continue to apply.

23. Changes to This Policy We may update this policy from time to time. The current version will be available on our website.

Contact us

Please contact the practice you see Dr Justine in or her team using the details on this website to make a complaint or provide feedback.

1. Acceptance of Terms By accessing or using this website, you agree to be bound by these Terms of Use and Disclaimer. If you do not agree, you must immediately cease use of this website.

2. General Information Only (Medical Disclaimer) All content is provided for general informational and educational purposes only. It is not medical advice and must not be relied upon as a substitute for consultation with a qualified healthcare professional.

3. No Doctor–Patient Relationship Use of this website or communication through it or by any form does not establish a doctor–patient relationship. A formal clinical relationship is only established following a consultation.

4. No Reliance / Assumption of Risk You acknowledge that any reliance on information provided on this website is entirely at your own risk. You agree that no action or inaction will be taken based solely on website content.

5. Emergency Disclaimer If you believe you are experiencing a medical emergency, call 000 or attend the nearest emergency department immediately.

6. Accuracy and Currency We make reasonable efforts to ensure information is accurate and up to date; however, we make no representations or warranties regarding completeness, accuracy, or reliability.

7. Limitation of Liability To the fullest extent permitted by law, we exclude all liability for any loss, damage, injury, or expense arising from:

• use of or reliance on website content

• inability to access the website

• errors or omissions

• technical failures, viruses, or security breaches

Nothing excludes rights under the Australian Consumer Law.

8. No Guarantee of Outcomes Any descriptions of treatments, services, or outcomes are illustrative only. Individual outcomes vary and are not guaranteed.

9. Third-Party Content and Links We do not control or endorse third-party websites, products, or services. Use of such resources is at your own risk.

10. Testimonials and External Opinions Any testimonials or opinions on this website reflect individual experiences and do not guarantee similar outcomes.

11. User Conduct You agree to use this website lawfully and not to:

• misuse or interfere with website functionality

• attempt unauthorised access

• transmit harmful or unlawful material

12. Intellectual Property All website content is owned by this practice unless otherwise stated and is protected by copyright. No reproduction or use is permitted without written consent.

13. Website Availability We do not guarantee uninterrupted access. The website may be unavailable due to maintenance, technical issues, or other reasons.

14. Privacy Personal information is handled in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles. Transmission of data via the internet is not guaranteed to be secure.

15. No Professional Advice Beyond Scope Content on this website does not constitute legal, financial, or other professional advice.

16. Entire Agreement These Terms constitute the entire agreement between you and this practice regarding website use and supersede any prior representations.

17. Time Limitation on Claims To the extent permitted by law, any claim arising from use of this website must be commenced within 12 months of the cause of action arising.

18. Jurisdiction These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of NSW courts.

19. Changes to Terms We may update these Terms at any time. Continued use of the website constitutes acceptance of any changes.

Contact us

For enquiries, please contact the practice or the team using the details provided on this website.

1. Acceptance of Terms By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by this Disclaimer and Terms of Use. If you do not agree, you must cease using this website immediately.

2. General Information Only (No Medical Advice) All content on this website is provided for general informational and educational purposes only. It does not constitute medical advice, diagnosis, or treatment and must not be relied upon as a substitute for professional medical advice tailored to your individual circumstances.

3. No Doctor–Patient Relationship Use of this website, including any communication via contact forms, email, or other electronic means, does not create a doctor–patient relationship. A doctor–patient relationship is only established following a formal consultation and agreement.

4. No Reliance and Assumption of Risk You acknowledge and agree that:

• any reliance on information provided on this website is entirely at your own risk;

• you are solely responsible for any decisions or actions taken based on such information;

• you will seek appropriate professional advice before acting on any information obtained from this website.

5. Medical Emergency Disclaimer This website is not intended for use in medical emergencies. If you believe you are experiencing a medical emergency, you must immediately call 000 or attend the nearest emergency department.

6. Accuracy, Completeness and Currency While reasonable care is taken to ensure that information is accurate and up to date, we make no representations or warranties that:

• the content is complete, accurate, reliable, or current;

• the website will be free from errors or omissions.

Medical knowledge evolves and information may become outdated.

7. Limitation of Liability To the maximum extent permitted by law, this medical practice and its practitioners, employees, and agents exclude all liability for any loss, damage, injury, or expense (including indirect, consequential, or special loss) arising out of or in connection with:

• access to or use of this website;

• reliance on any information contained on this website;

• inability to access the website;

• errors, omissions, or inaccuracies in content;

• viruses, malware, or other harmful components;

• unauthorised access, data breaches, or system failures.

Nothing in this Disclaimer excludes any rights you may have under the Australian Consumer Law that cannot be lawfully excluded.

8. No Guarantee of Outcomes Any descriptions of medical conditions, treatments, or outcomes are provided for general information only. Individual results vary and no guarantee is given regarding outcomes of any medical service or intervention.

9. Third-Party Content and Links This website may contain links to third-party websites or resources. These are provided for convenience only and do not constitute endorsement. We are not responsible for the content, accuracy, or practices of third-party websites.

10. Testimonials and Opinions Any testimonials, case examples, or opinions expressed on this website are individual experiences and do not guarantee similar outcomes for others.

11. User Conduct You agree not to:

• use this website for any unlawful purpose;

• interfere with or disrupt website functionality or security;

• attempt unauthorised access to any part of the website or associated systems.

12. Website Availability and Security We do not guarantee uninterrupted or error-free access to this website. The website may be unavailable due to maintenance, technical issues, or external factors. While reasonable precautions are taken, we do not warrant that the website is free from viruses or other harmful components.

13. Intellectual Property All content on this website is owned by or licensed to this practice and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use content without prior written consent.

14. Privacy Use of this website is also governed by our Privacy Policy. By using this website, you consent to the collection and handling of personal information as described in that policy.

15. Entire Agreement This Disclaimer constitutes the entire agreement between you and this practice in relation to use of this website and supersedes any prior representations or understandings.

16. Time Limitation on Claims To the extent permitted by law, any claim arising out of or in connection with use of this website must be commenced within 12 months of the cause of action arising.

17. Jurisdiction This Disclaimer is governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of New South Wales.

18. Changes to This Disclaimer We may update this Disclaimer at any time without notice. Continued use of the website constitutes acceptance of any changes.

Contact us

For enquiries regarding this Disclaimer, please contact the practice or the team using the details provided on this website.